3 Objectives Of Sales

Concentrate And Focus Your Efforts

It is easy for sales people to get focused on busy work and not on the most important things that they do each day. Whether you are in retail, service or direct sales, these three sales objectives will keep you on track. If you are doing things in your day that do not lead directly towards these objectives, then you need to re-think your prioroties.

Sales Objective #1 - Get Results For Your Customer or Satisfy Your Customers Needs.

As long as you make these your first priority, the others fall into place pretty well. Without a satisfied customer, your job becomes much more difficult and less satisfying. In order to find out customer needs and expectations, you must simply ASK and work on strategies to help them get there.

Sales Objective #2 - Retain and Increase Your Current Customers

This is the first of two ways to grow revenue. These are customers that you already have. The acquisition cost is already absorbed. These are the best places to grow revenue because they already have some level of confidence in you or your products. Mc Donald's was one of the pioneers in understanding that it was important to upsell. "Would you like fries with that?" turned into "Would you like a value meal?" All in order to slightly boost an average order.

Banks look at their customers based on how many products they are involced in. Checking, Saving, Debit Cards, Credit Cards, Home Mortgage, Personal Loans, Christmas Club, etc.

If you have a customer that spend less than your average order or ticket, you should evaluate why that is. What can I do to grow that customer? Especially if you know that that customer uses another vendor and has considerably more potential.

Sales Objective #3 - Develop New Business

The second way to grow your business is to develop new business. This is normally the most difficult part and where most sales people struggle. It involves developing relationships with people they have not talked to before. It usually takes more effort to get appointments or to get them into the store. New business is needed to make up for the attrition of existing customers and for just bottom line growth.

You must have specific strategies and goals to retain and increase your current business and to develop new business while keeping the focus on the first objective of getting results for your customers or satisfying their needs. When you look at how much time you are spending on each of these directly each week, you may be surprised at how much better you COULD be!