The World Is Full Of Experts

If You Don't Believe Me, Just Ask Them

Just because someone decides that they are in the marketing and advertising business doesn't mean they understand it or are any good at it.

It has been my experience that people that don't make it in the world of advertising sales end up working for an ad agency somewhere and all of the sudden become an expert. There is a reason they didn't make it in direct sales with customers. Don't assume they know any more in the role they now have.

Advertising agencies in general spend most of their time with demographic targeting and scheduling and very little time on the actual message strategy. This creates ad campaigns that are ineffective and the media that ran it gets thrown under the bus as not having the right audience.

I have been preparing this morning to consult with a customer that has spent tens of thousands of dollars promoting a new product.(in one of our other markets) It is not working. The agency is looking for some promotion from the radio stations to boost the sales immediately. Our staff is getting together to brainstorm on behalf of this client. Great idea, except no matter what brilliant promotion they come up with (and i am sure they will) it will not work unless the MESSAGE changes.

This is a cell phone client that is now providing a service that works with wireless internet to save your cell minutes. Seamless coverage. Really cool. After three weeks, the service is not moving. They bought plenty of commercials. No significant results. My first thought? Check the message.

Sure enough, it was weak. It sounded like every other cell phone ad on the market. It was very well produced......with absolutely no strategy.

I spent an hour researching last night to figure out what direction the commercials need to go to motivate consumers to buy a cell phone. I found out that cell phones have 90% penetration in the U.S. and 90% of those are under contract. There are not many prospects out there that do not currently have a phone. People are not going to leave a service with a contract unless they are unhappy with it.

Other concerns uncovered in the research include ease of switching, keeping their current number, call quality, reliable coverage and annual savings. Each of these could be specifically addressed in a commercial series or campaign.

We must quit trying to predict consumers' moment of need and tell them WHY to use our product and wait for WHEN they are ready. It will happen with the right strategy and a modicum of patience.